Human Factors

Duration (hours)

Trainees without previous aviation experience	15
Trainees with previous aviation experience	15

1.    The meaning of Human Factors
2.    Dispatch Resource Management (DRM)
3.    Awareness
4.    Practice and feedback
5.    Reinforcement

Human Factors explores the psychological, cognitive, and interpersonal elements that influence performance and safety in the aviation environment. The course begins by defining the meaning of Human Factors, emphasizing how human capabilities and limitations shape decision‑making, communication, and operational effectiveness. Students then examine Dispatch Resource Management (DRM), which focuses on teamwork, workload management, situational awareness, and the coordination required between dispatchers, flight crews, and other operational personnel.

Awareness forms a central theme of the course, highlighting the importance of recognizing subtle cues, anticipating changes, and maintaining vigilance in dynamic operational settings. Learners also engage with the concepts of practice and feedback, understanding how continuous skill development, reflection, and constructive critique contribute to improved performance. The course concludes with reinforcement, demonstrating how consistent application of Human Factors principles strengthens safe behaviors, supports professional growth, and enhances overall system reliability.